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Creating Exceptional Customer Care Case Study

A Public Food Company wanted to expand the relationship skill level of their service team. It was understood that each customer interaction was an opportunity to build the relationship and retain the company’s brand position and loyalty. However, the work was challenging so each individual on the service team needed to develop skills to manage difficult communications skillfully and maintain their optimism and motivation.

Creating Exceptional Customer Care Case Study

 

 

ABOUT

Joanne_large_transparentMindfulness at Work was set up by Joanne O'Malley to provide high quality Mindfulness Training. Research shows Mindfulness is effective to reduce stress, increase self awareness and deal more effectively with the demanding context in which we work and live... >> more

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The MBSR Course was much better than I expected! It has already given me skills to cope better with daily life and specific stressful situations. I think everyone should exper…
Lorna