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Creating Exceptional Customer Care Case Study

A Public Food Company wanted to expand the skill level of their service team and create exceptional customer care.
The effectiveness of each employee is the key for building high quality client relationships and retaining the company’s brand position and loyalty. The company engaged Mindfulness at Work to enhance team effectiveness and boost resilience and motivation.

Creating Exceptional Customer Care Case Study Results

A survey was conducted at the end of the training course to assess reported outcomes and found significant results…

Some Verbatim feedback from participants of Mindfulness Course

“Inspiring”  “It was amazing and very beneficial”

“This was a great course, enhancing self awareness, self development and emphasising the emotional & physical importance of implementing mindfulness & emotional intelligence into daily life.”

“I found the training very helpful not only for work but in my personal life too.”

 “I was delighted to see that the company has identified the need and invested the time and cost for their employees. I felt the training sessions were very focused and enjoyable but still retaining a clear path to reach the objective. I see a huge benefit in my overall wellbeing and approach.

“I enjoyed the course and  found techniques that I can use at work and home. Improved ability to listen to others.” 


“Really informative and helpful. It definitely opened my mind to certain things.”

“I really enjoyed the experience, I felt I needed it and now I have a tool to use to de stress myself. Also I find it great for my personal life, stop take a minute and the move forward with a decision.”

“Very relaxing and helpful in relieving stressful situations and being more aware of the people around you and more understanding”  


“Great experience for me to offer Mindfulness Training to the customer care team and to launch this with Joanne O’Malley, Mindfulness at Work who is a true professional. I truly believe in this training and reported outcomes clearly shows me why…” – Customer Care Director


Joanne_large_transparentMindfulness at Work was set up by Joanne O'Malley to provide high quality Mindfulness Training. Research shows Mindfulness is effective to reduce stress, increase self awareness and deal more effectively with the demanding context in which we work and live... >> more


Thoroughly engaging. Beautiful in its simplicity. Returning to a 2nd course is an anchor for me and reinforces the benefits of meditation. I learned to put distance between ca… Read more