A Public Food Company headquartered in Ireland wanted to expand the skill level of their service team and create exceptional customer care.
The effectiveness of each employee is key for building high quality client relationships and retaining the company’s brand position and loyalty. The company engaged Joanne to deliver Mindfulness Training with the objectives of enhancing team effectiveness and boosting resilience and motivation.
After an initial Introductory session offered to all, an 8 module training course was rolled out to several groups who opted in. These participants received 1 hour training sessions each week for 8 weeks, as well as engaging in a short daily practice over the 2 month period.
A survey conducted at the end of the training course found significant positive changes had ensued. Participants reported benefits in a range of areas as below.